Frequently Asked Questions
Everything you need to know about shopping with Freckled Poppy
How long will it take for my order to ship?
We pride ourselves on lightning-fast shipping! Most orders are processed and shipped within 1-2 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We want you to love your fit! Items in new condition with tags attached can be returned for store credit within 14 days of delivery. Please note that 'Final Sale' items and intimates are not eligible for return.
How do I know which size to choose?
We provide detailed fit videos and descriptions for every item! Since boutique sizing can vary, we recommend checking the 'Fit' section on the product page where we specify if an item runs true to size, oversized, or small.
Do you offer flexible payment options?
Yes! We offer several 'Buy Now, Pay Later' options including Sezzle and Afterpay. This allows you to split your purchase into four interest-free payments while still getting your items shipped immediately.
Can I change or cancel my order after it's placed?
Because we process orders so quickly to get them to you fast, we are unable to make changes or cancellations once an order is submitted. Please double-check your cart and shipping address before finalizing your purchase.
What should I do if I receive a damaged item?
We inspect every piece, but mistakes can happen! If you receive a damaged or defective item, please email our customer support team with photos within 3 days of delivery so we can make it right.